We are a Patient Centered Medical Home

A Patient-Centered Medical Home is a system of care in which a team of health professionals work together to provide all of your health care needs.   We use a team approach to communicate and coordinate your care and provide the best possible outcomes for you.

As a patient, you are the most important part of a patient-centered medical home. When you take an active role in your health and work closely with us, you can be sure that you’re getting the care you need.


Who is on the patient-centered medical home care team?

Your primary care provider leads your care team, which may include specialized doctors, nurses, health educators, and other health care professionals such as pharmacists or physical therapists. Our team acts as “coaches” who help you get healthy, stay healthy, and get the care and services that are right for you. You, of course, are at the center of your care team.

How does a Patient-Centered Medical Home benefit you?

Are Available when you need us.  You can communicate with us easily, efficiently, and get appointments quickly.

Know you and your health history.  We know about your personal or family situation and can suggest treatment options that make sense for you.

Help you understand your condition(s) and how to take care of yourself.  We explain your options and provide you with information to help you make decisions about your care.

Help you coordinate your health care – even if we are not the ones giving you the care.

Help you find specialists, get appointments, and make sure others have the information they need to care for you.

Use technology such as electronic medical records and share records to help prevent medical errors and make sure that we are always on the same page.

How do you get the most from a patient-centered medical home?

Be in charge of your health

  • Know that you are a full partner in your care.

  • Understand your health situation and ask questions about your care.

  • Learn about your condition and what you can do to stay as healthy as possible.

Participate in your care

  • Follow the plan that you and we have agreed is best for your health.

  • Take medications as prescribed. 

  • Keep scheduled appointments and attend follow-up visits when  necessary.

Communicate with your care team

  • Tell us when you don’t understand something we said or ask us to explain it in a different way. 

  • Tell us if you get care from other health professionals so we can help coordinate the best care possible.

  • Bring a list of questions and a list of medicines or herbal supplements you take to every appointment. 

  • Tell us about any changes in your health or well-being.

Your Care Team Will:

Get to know you

  • Learn about you, your family, your life situation, and preferences. We will update your records every time you seek care  and  suggest treatments that  make sense for you.

  • Listen to your questions and feelings and treat you as a full partner in your care

Communicate with you

  • Explain your health situation clearly and make sure you know all of your options for care.

  • Give you time to ask questions and answer them in away you understand.

  • Help you make the best decisions for your care. 

Support you

  • Help you set goals for your care and help you meet these goals every step of the way.

  • Give you information  about classes, support groups, or other  services that  can  help you learn more  about your condition and stay healthy. 

  • Send you to trusted experts when  necessary.

Certified Application Counselor (CAC)

Our Certified Application Counselor (CAC) is trained and able to help consumers seeking health insurance coverage options through a Federally-facilitated Marketplace (FFM).  PanCare is designated by the Centers for Medicare & Medicaid Services (CMS) to serve in an FFM to provide this service to our community.  Our CAC can provide community consumers assistance as they apply for and enroll in coverage through the Marketplace during open enrollment periods each year.  Please call 850-348-0490 to set up an appointment.